TERMS OF USE AND PURCHASE

ABOUT TIFFANYTWIST.COM

TiffanyTwist.com is operated by Tiffany Twist, a Minnesota sole proprietorship operating under the assumed name Tiffany Twist.

The website serves as the central online home for Tiffany Twist’s books, writing, personal-brand content, selected hair-care products, media information, and links to related brands, businesses, websites, and services.

The website may expand over time to include additional products, educational materials, courses, communities, speaking information, media, or other offerings.

Separate or supplemental terms may apply when new services or features are introduced.

ELIGIBILITY AND WEBSITE USE

You must be at least 18 years old or the age of legal majority where you live to make a purchase through this website.

You agree to use the website only for lawful purposes.

You may not use the website to interfere with its operation, attempt to gain unauthorized access to any account or system, distribute malicious code, commit fraud, impersonate another person, collect information about other users, or violate the rights of Tiffany Twist or any third party.

We reserve the right to restrict or terminate access to the website when we reasonably believe these Terms have been violated or the website is being misused.

PRODUCT INFORMATION

TiffanyTwist.com may offer books, hair-care products, merchandise, digital materials, or other products for purchase.

We make reasonable efforts to display product descriptions, colors, photographs, ingredients, dimensions, and other details accurately.

Colors and packaging may appear differently depending on your screen, lighting, manufacturing updates, or product availability.

We may correct errors, inaccuracies, or omissions and update product information at any time.

We may modify, discontinue, or limit the availability of any product without prior notice.

PRICING AND PAYMENT

Prices are displayed in U.S. dollars unless otherwise stated.

Applicable taxes, shipping charges, and other disclosed costs will be shown during checkout.

Payment must be successfully authorized before an order is accepted.

Payment processing may be provided by an independent payment processor.

Tiffany Twist does not ordinarily receive or store your complete payment-card number when payments are processed through a third-party payment provider.

We reserve the right to correct pricing or product-listing errors, even after an order has been submitted.

If a correction affects an order you have already placed, we will contact you and provide an opportunity to accept the correction or cancel the affected order for a refund.

ORDER ACCEPTANCE AND CANCELLATION

An order confirmation acknowledges that we received your order but does not guarantee acceptance.

We may decline or cancel an order because of suspected fraud, unauthorized payment activity, product unavailability, incorrect pricing, shipping restrictions, or other reasonable business or legal concerns.

If we cancel an order after payment has been collected, the amount paid for the canceled portion will be refunded to the original payment method.

Please contact us as soon as possible if you need to request an order cancellation. 

We cannot guarantee that an order can be changed or canceled after it enters processing or has shipped.

SHIPPING

Available shipping methods, estimated processing times, and shipping charges will be displayed during checkout or on the applicable product page.

Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Tiffany Twist is not responsible for delays caused by carriers, weather, service interruptions, customs processing, incorrect addresses, or circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

Please contact us promptly if an order appears lost, arrives damaged, or contains an incorrect item so we can review the situation and assist with an appropriate resolution.

If we cannot ship within the time promised, we will provide any notice, cancellation opportunity, or refund required by applicable law.

INTERNATIONAL ORDERS

International customers are responsible for any customs duties, import taxes, brokerage charges, or similar fees imposed by the destination country unless checkout expressly states otherwise.

International delivery times may vary due to customs processing and local carrier operations.

Customers are responsible for determining whether a product may legally be imported into their destination country.

RETURNS AND REFUNDS

Eligible return requests must be submitted within 14 days after delivery.

Hair-care products may be returned only if they are unopened, unused, undamaged, and in their original packaging.

For health, hygiene, and product-integrity reasons, opened or used hair-care products are not eligible for return unless the product arrived damaged, defective, or incorrect.

Books must be unread, undamaged, and in new, resalable condition to qualify for a discretionary return.

A signed or personalized book is considered a custom item and is not returnable unless it arrived damaged or was supplied incorrectly.

Original shipping charges are non-refundable unless the return results from our error or the product arrived damaged or defective.

Customers are responsible for return-shipping expenses unless the return results from our error or the product arrived damaged or defective.

A return must be approved before it is sent.

Unauthorized returns may be refused or returned to the sender.

Returned items should be securely packaged and sent using a trackable shipping method.

Tiffany Twist is not responsible for return packages lost or damaged in transit.

Approved refunds will be issued to the original payment method after the returned item has been received and inspected.

Financial institutions may require additional time to post a refund.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please contact us promptly if an item arrives damaged or defective or if you receive an incorrect product.

Include your order information and clear photographs of the product, packaging, and shipping label when reasonably possible.

We will review the issue and determine an appropriate resolution, which may include replacement, refund, store credit, or another reasonable remedy.

Do not discard the item or its packaging until we confirm whether it must be returned or retained for carrier documentation.

HAIR-CARE PRODUCT USE

Read all product labels, ingredient information, warnings, and directions before using a hair-care product.

Individual sensitivities, allergies, hair conditions, scalp conditions, and results vary.

Consider performing an appropriate patch or strand test before full use.

Discontinue use if irritation or an unexpected reaction occurs and seek advice from an appropriate healthcare professional when necessary.

Do not use a product if you know or suspect that you are sensitive or allergic to any listed ingredient.

Product photographs, demonstrations, descriptions, testimonials, and customer experiences do not guarantee identical results.

INFORMATIONAL CONTENT

Content available through TiffanyTwist.com may discuss books, writing, business, beauty, hair care, personal experiences, personal development, lifestyle topics, or other subjects.

This content is provided for general informational, educational, and entertainment purposes.

It does not constitute individualized medical, mental-health, legal, financial, tax, or other professional advice.

Statements reflecting Tiffany Twist’s experiences, perspectives, methods, or opinions should not be interpreted as guarantees that another person will experience the same outcome.

You are responsible for deciding whether any information, suggestion, product, or practice is appropriate for your individual circumstances.

INTELLECTUAL PROPERTY

International customers are responsible for any customs duties, import taxes, brokerage charges, or similar fees imposed by the destination country unless checkout expressly states otherwise.

International delivery times may vary due to customs processing and local carrier operations.

Customers are responsible for determining whether a product may legally be imported into their destination country.

INFORMATIONAL CONTENT

Unless otherwise stated, the website and its original content are owned by or licensed to Tiffany Twist.

This includes written material, book excerpts, photographs, videos, graphics, designs, branding, product names, logos, downloads, and other creative materials.

Tiffany Twist, WEST COAST HAIR®, Soft Bond Strands®, Just Clean Hair™, and other displayed names or marks may be protected trademarks or proprietary brand identifiers belonging to Tiffany Twist or related owners.

You may view the website and print or save limited portions for your personal, noncommercial use.

You may not reproduce, republish, distribute, sell, modify, scrape, frame, publicly display, exploit, or create derivative works from website content without prior written permission, except where applicable law expressly permits the use.

Purchasing a product or accessing content does not transfer ownership of any intellectual-property rights.

USER SUBMISSIONS

If you voluntarily submit a review, testimonial, photograph, comment, message, suggestion, or other material, you confirm that you have the right to submit it and that it does not violate another person’s rights.

You retain ownership of your original submission.

You grant Tiffany Twist a nonexclusive, worldwide, royalty-free license to store, reproduce, and use the submission as reasonably necessary to respond to you, provide services, operate the website, or fulfill the purpose for which you submitted it.

We will request additional permission before using a private customer message, photograph, or identifying testimonial for public promotional purposes unless your consent was already clearly obtained when it was submitted.

LINKS TO RELATED BRANDS AND OTHER WEBSITES

TiffanyTwist.com may provide links to websites, products, services, and businesses associated with Tiffany Twist, including WEST COAST HAIR® and Soft Bond Strands®.

Those websites may maintain separate terms, privacy policies, purchase conditions, safety information, and return policies.

When you visit or complete a transaction through another website, the policies displayed on that website govern that activity.

The website may also link to retailers, social-media platforms, service providers, or other third-party websites.

Tiffany Twist does not control and is not responsible for third-party websites, their availability, their content, or their practices.

A link does not necessarily constitute an endorsement of every statement, product, or service offered by the third party.

THIRD-PARTY SERVICES

The website may rely on third-party services for hosting, checkout, payment processing, email delivery, order fulfillment, shipping, analytics, advertising, video, social-media content, or other functions.

Your use of certain third-party features may also be governed by the third party’s own terms and privacy policy.

We are not responsible for interruptions, errors, security incidents, or actions caused solely by an independent third-party service beyond our reasonable control.

REVIEWS AND TESTIMONIALS

Reviews and testimonials represent the experiences and opinions of the individuals who provided them.

They are not promises or guarantees of typical or identical results.

We do not knowingly publish reviews or testimonials that we know to be false or materially misleading.

WEBSITE AVAILABILITY

We work to keep the website accurate, accessible, and available, but uninterrupted operation cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, updates, technical problems, security concerns, or circumstances beyond our control.

We may change, suspend, or discontinue all or part of the website at any time.

DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, the website and its content are provided on an “as is” and “as available” basis.

Tiffany Twist does not guarantee that the website will always be uninterrupted, error-free, secure, or free from harmful components.

Nothing in these Terms excludes warranties or consumer protections that cannot lawfully be excluded.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Tiffany Twist will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the use of or inability to use the website, its content, or third-party links or services.

To the fullest extent permitted by law, Tiffany Twist’s total liability arising from a product purchase will not exceed the amount paid for the product giving rise to the claim.

These limitations do not apply where liability cannot lawfully be limited or excluded.

INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold Tiffany Twist harmless from third-party claims, losses, or expenses arising from your unlawful misuse of the website, your violation of these Terms, or your infringement of another person’s rights.

This provision does not require you to indemnify Tiffany Twist for conduct for which Tiffany Twist is legally responsible.

TERMINATION

We may suspend or terminate your access to the website if you materially violate these Terms, misuse the website, engage in suspected fraud, or threaten the security or rights of the website, Tiffany Twist, or another person.

Any provisions that should reasonably survive termination will remain effective, including provisions concerning intellectual property, disclaimers, limitations of liability, and dispute resolution.

GOVERNING LAW

These Terms are governed by the laws of the State of Minnesota, without regard to conflict-of-law principles.

Any legal proceeding arising from these Terms or the website will be brought in a court of competent jurisdiction located in Minnesota unless applicable consumer law requires otherwise.

CHANGES TO THESE TERMS

We may update these Terms when the website, products, services, or legal requirements change.

The updated Terms will be posted on this page with a revised effective date.

Changes apply prospectively from the effective date unless applicable law requires otherwise.

CONTACT

Questions about these Terms, an order, or a return may be sent to:

Tiffany Twist
100 S. 1st St. Suite 580-270
Minneapolis, MN 55401
Email: info@tiffanytwist.com